Cookie Policy

Effective date: 10 July 2025
Last updated: 10 July 2025

1. Who we are

This Cookie Policy applies to BotHelp (“Company”, “we”, “our”, “us”).

• BotHelp LLP — 010000, Republic of Kazakhstan, Astana city, Almaty district, Temirbek Zhurgenov street 18/2, office 19, BIN —

Privacy contact: hello@bothelp.io

2. What are cookies?

Cookies are small text files placed on your device to remember information about you (e.g., language choice, login state). Here the term also covers similar technologies such as local storage or web beacons.

3. Which cookies we use and why

At present we set only strictly necessary cookies. They:

• enable page navigation, session security and form submission;
• are stored on the legal basis of our legitimate interest (Art. 6 (1)(f) GDPR);
• expire at the end of your session or, at most, after 12 months.

4. How you can control cookies

You can delete or block cookies via your browser settings. Guides:

• Chrome — chrome://settings/cookies
• Firefox — Preferences → Privacy & Security → Cookies and Site Data
• Safari — Preferences → Privacy
• Edge — Settings → Site Permissions → Cookies and site data

Blocking strictly necessary cookies may cause parts of the site to stop working.

5. Your rights

Under the EU General Data Protection Regulation you may have the right to:

1. Access the personal data we process about you;
2. Erase or restrict processing of your data;
3. Object to processing based on legitimate interest;
4. Complain to your local supervisory authority.

To exercise any of these rights, email hello@bothelp.io. We respond within 30 days.

6. Changes to this policy

We review this Cookie Policy whenever we introduce new cookies or, at minimum, once per year. Updates appear on this page with a new “Last updated” date. If changes are material, we will highlight them on the site or request renewed consent.