*Meta products (recognized as an extremist organization and banned in the Russian
Federation)
Revision dated June 19, 2025
1.1. This User Agreement (hereinafter referred to as the Agreement) is an agreement between BHKZ LLP (hereinafter referred to as the Administration) and any legal or natural person (hereinafter referred to as the User) who has agreed to the terms set forth in this Agreement by performing actions aimed at using the platform for creating chatbots in messengers, as well as for creating landing pages (hereinafter referred to as the Service), available at https://bothelp.io on the Internet.
1.2. Proper acceptance of this Agreement shall be deemed to be the performance by the User of all of the following actions:
1.2.1. The User familiarizes themselves with the terms of this User Agreement and the Privacy Policy available at: https://bothelp.io/policy/
1.2.2. The User registers with the Service under the terms of this Agreement.
1.2.3. This Agreement is an open and publicly available document located on the Internet at https://bothelp.io/user-agreement/. The User agrees to these terms. If the User does not agree with any of the terms, they must stop using the Service.
1.2.4. This Agreement contains an integral Data Processing Assignment (Appendix No. 1 to this Agreement). The Data Processing Assignment becomes effective upon the start of the Service usage and applies to all modes of Service usage, including the free trial period.
1.3. This Agreement may be amended by the Administration at any time without prior notice to the Users.
1.4. Acceptance of this Agreement confirms that the User has legal capacity and has reached the age of majority.
1.5. By agreeing to this Offer, the User consents to receive informational and/or promotional messages about services and events provided/conducted by the Administration and/or its partners within the scope of this User Agreement. Messages may be sent using any contact details and identifiers provided by the User during registration, login, or use of the Service, including but not limited to: mobile phone number, email address, social media identifiers, messenger accounts, and other means of communication.
2.1. The Parties agree that the following terms and definitions shall have the following meanings for the purposes of this Agreement:
"Administration" – BHKZ LLP, the owner and holder of exclusive rights to the Service.
"User" – any legal or natural person interested in the Service and who has accepted the User Agreement. A natural person acting on behalf of a legal entity who has accepted the Agreement is considered an authorized representative. The Administration is not required to request additional documents to confirm such authorization unless actions (registration, payment, Service usage) indicate such authorization.
"Parties" – the Administration and the User.
"License Agreement-Offer for Paid Use of the Service" – a document regulating paid Service usage.
"Service" – the platform located at https://bothelp.io, offering tools for creating messenger tools, landing pages, and social media tools such as auto-funnels, mailings, and chatbots.
"Service Purpose" – using the Service by the User to create tools for messengers, landing pages, and social networks such as auto-funnels, mailings, and chatbots.
"Account", "Personal Account" – a record containing a set of information provided by the User during Registration and used for Service operation.
"User Session" – the period of active Service usage by the User until they log out.
"Registration" – the process during which the User fills out a form on the Service, creates a password, and establishes an Account.
"User Registration Data" – data voluntarily provided or uploaded by the User during Registration and further Service use.
"Simple Electronic Signature" – an electronic signature that confirms the creation of an electronic signature by a specific person using codes, passwords, or other means.
"Terms of Use" – the set of agreements between the User and the Administration, including this Agreement, additional conditions, rules for Service usage, and other agreements explicitly included as part of the Terms of Use.
"Personal Data" – any information relating to an identified or identifiable natural person transmitted to the Administration during Service usage.
"Subscription" – the User’s commitment to pay for and use the Service for a specified period according to tariffs and additional services (extensions).
"Tariffs" – service packages with fixed costs approved by the Administration and published at https://bothelp.io/pricing, provided under special conditions based on subscriber counts, message limits, and other parameters.
"Additional Services/Extensions" – additional paid services provided by the Administration to increase Service resources, listed at https://bothelp.io/pricing.
"Agent" – an authorized individual using the User’s Account under the Service tariff conditions.
"IP Address" – a unique number assigned to a device on an IP-based data transmission network.
"Cookies" – small pieces of data sent by a web server and stored on the User’s device, containing information about browser usage.
"Messenger" – a software or system intended for sending, receiving, and processing electronic messages (e.g., Telegram, WhatsApp, Viber).
3.1. Under this Agreement and subject to the User’s compliance with its terms, the Administration grants the User the right to use the Service under a simple (non-exclusive) license.
3.2. The use of the Service by the User under this Agreement means using the Service solely for its intended purpose.
3.3. The provision of a non-exclusive license to use the Service does not require a separate certificate of transfer. The non-exclusive license is deemed granted upon the User’s acceptance of this Agreement and the start of Service use. The Parties consider this clause as equivalent to a certificate of transfer of a non-exclusive license.
3.4. The rights granted under this Agreement do not include the right to sublicense.
3.5. This Agreement does not provide for the transfer of intellectual property rights of the Administration (or any part thereof) except for the non-exclusive license provided under this Agreement. No provisions of this Agreement constitute an assignment of the Administration's intellectual property rights or a waiver thereof.
3.6. The User’s right to use the Service under a simple (non-exclusive) license remains valid until revoked by the User.
4.1. The Service, its content, components, and separate parts (including but not limited to the website, databases, software code, algorithms, design elements, fonts, logos, as well as text, graphic, and other materials) are intellectual property objects protected under the laws of the Republic of Kazakhstan and international laws. Any use thereof is allowed only with the Administration’s permission.
4.2. The authorized territory for using the license includes the entire world.
4.3. The license granted under this Agreement may be revoked under the procedure established by law for the termination of a license agreement.
4.4. The right to use the Service includes the right to reproduce the Service or its code on the User’s device (computer, smartphone, tablet, etc.) for caching and launching using the target operating system for Service usage purposes.
4.5. The right to use the Service does not include the right to copy it.
4.6. Usage of the Service may also be subject to other functional limitations specified in the User documentation.
4.7. The granted right to use the Service includes the right to use updates within the same version (minor updates) and new versions (major updates) when available.
4.8. The User agrees not to (nor allow others to) modify, create derivative works, disassemble, reverse engineer, decompile, or otherwise attempt to extract the source code of the Service without prior written permission from the Administration. Otherwise, the User bears full liability as provided by this Agreement and applicable laws.
5.1. This Agreement enters into force upon its acceptance by the User and remains valid indefinitely unless otherwise stipulated by the terms of specific Tariffs or special agreements between the Parties.
5.2. The Administration reserves the right to unilaterally amend the Agreement without prior notice by posting the final version of the Agreement at the specified URL. The new version becomes binding on all Users from the effective date.
5.3. Deleting the User’s Account is considered a unilateral termination of the Agreement by the User, effective upon deletion. Deletion is done by sending a personal request to hello@bothelp.io. Each request is reviewed individually by the Administration.
5.4. Termination of this Agreement means complete cessation of its validity, including as an agreement between electronic interaction participants.
5.5. The Administration may delete a User’s Account if there is no login activity or payment for 50 consecutive calendar days.
6.1. The Administration guarantees that it has all legal rights to grant the User access to the Service under this Agreement.
6.2. The Administration shall make reasonable efforts to ensure stable Service operation, gradual improvement, and bug fixes, but the Service is provided "as is" without warranties of error-free or uninterrupted operation.
6.3. The Administration shall enable Users to access and pay for the Service in accordance with the License Agreement-Offer.
6.4. The Administration may at any time unilaterally restrict, expand, or change the content of the Service.
6.5. The Administration may refuse Service registration and usage in cases provided by the Agreement.
6.6. The Administration may send Users technical and organizational notices about the Service.
6.7. The Administration may immediately block the User’s access to the Service for violating this Agreement or suspected fraudulent, damaging, or defamatory actions.
6.8. The Administration may send technical notices, and place ads or other information inside the Service. The User agrees to this by accepting the Agreement.
6.9. The Administration may process and transfer the User’s personal data to third parties for Agreement execution and claims resolution as per the Privacy Policy.
6.10. The Administration may assign its rights and obligations under this Agreement to third parties without additional consent from the User.
6.11. Scheduled technical maintenance breaks up to 24 hours per month are allowed.
6.12. The Administration may require the User to provide information needed for technical support.
Sections 7 to 15 translations will follow in the next steps...
7.1. The User has the right to use the Service in ways not prohibited by this Agreement and applicable laws of the Republic of Kazakhstan and international legislation, in accordance with its purpose and within its functionality.
7.2. In case of technical issues with the Service, the User has the right to contact the Administration for support.
7.3. The User has the right to have their personal data secured, to the extent it depends on the Administration and in accordance with applicable law.
7.4. The User undertakes to comply with the Agreement terms and applicable law, and respect the rights and legitimate interests of the Administration.
7.5. The User must refrain from actions aimed at destabilizing the Service, unauthorized access attempts, and any other actions violating the Administration’s or third parties’ rights.
7.6. The User must not disable or interfere with any Service security mechanisms.
7.7. The User must not modify or alter any part of the Service.
7.8. The User must not use the Service in ways not provided by this Agreement.
7.9. The User is responsible for protecting their devices from viruses and other malicious software.
7.10. The User must compensate for any damages or losses caused by violations of the Administration’s exclusive rights to the Service.
7.11. The User agrees to compensate the Administration for any damages caused by violations of this Agreement or the rights of other Users or third parties.
8.1. The User guarantees not to take any actions aimed at harming the Administration or others.
8.2. If the User violates Service usage rules, they must compensate the Administration for damages caused.
8.3. The Administration is not liable for events beyond its control, or for actions by Users or third parties.
8.4. The Administration is not liable for failures caused by incorrect or untimely information from the User or their violation of this Agreement.
8.5. The Administration is not liable for indirect losses such as lost profits, lost data, or reputational damage from Service use.
8.6. The Administration is not responsible for:
8.6.1. User actions in the Service;
8.6.2. Accuracy or legality of User-obtained information;
8.6.3. Quality of goods/services purchased after seeing advertisements in the Service;
8.6.4. Outcomes from using the information obtained in the Service;
8.6.5. Inability to use the Service due to lack of Internet access;
8.7. Misuse of the Service may result in termination of this Agreement by the Administration.
8.8. The User’s Account may be blocked or deleted without prior notice for violations of this Agreement.
Remaining Sections (9-15) and Appendix No.1 translations will continue in the final step.
9.1. Confidential information refers to any information disclosed by either Party, including business, technical, and financial data, marked as confidential.
9.2. The Parties shall maintain confidentiality of all information exchanged, regardless of transmission method or confidentiality markings, except when disclosure is required by law or circumstances beyond control.
9.3. Disclosure means making confidential information available to third parties without consent, regardless of method.
9.4. Providing confidential information to authorized government bodies upon lawful request does not constitute a confidentiality breach.
9.5. The disclosing Party must notify the other Party within two working days when disclosure to government bodies occurs.
9.6. Confidentiality obligations remain in effect indefinitely.
9.7. Public announcements and media disclosures require prior written consent from the other Party.
10.1. Acceptance of the Agreement and Service use requires providing, collecting, and using personal data. The Privacy Policy is available at https://bothelp.io/policy/.
10.2. By registering and checking the consent box, the User agrees to the processing of their personal data under the Privacy Policy.
10.3. The Administration is authorized to perform all actions with personal data, including collection, storage, use, and destruction, and to transfer data to partners.
10.4. Processing may involve storage, recording, and data marking, among others.
10.5. Personal data is processed only with lawful grounds and after prior risk assessment.
10.6. Processing can be both automated and non-automated, according to applicable laws.
11.1. The Service may contain links to third-party websites and their content.
11.2. The Administration does not check third-party sites for compliance with applicable laws.
11.3. The Administration is not liable for any third-party information or content.
11.4. Once the User leaves for a third-party site, the Administration no longer bears responsibility.
12.1. Notifications may be delivered via paper or electronically.
12.2. Messages are valid only if sent via the Account or specified emails/addresses.
12.3. Messages are deemed received upon personal delivery or postal confirmation.
12.4. The current Agreement version is available at https://bothelp.io/user-agreement/.
12.5. The Administration may unilaterally amend the Agreement with ten days’ notice.
12.6. The User confirms understanding and acceptance of the Agreement.
12.7. The governing law is the legislation of the Republic of Kazakhstan.
13.1. Disputes are resolved under the laws of the Republic of Kazakhstan.
13.2. The Parties shall attempt to resolve disputes through negotiation.
13.3. Claims must be submitted via specified electronic methods. The Administration does not review anonymous claims.
13.4. The Administration must respond within ten working days. If unresolved, the procedure may repeat.
13.5. Unresolved disputes may be brought before the court at the Administration’s location after 30 days from the initial claim.
13.6. Appendix to this Agreement: Appendix No. 1 – Data Processing Assignment.
BHKZ LLP
BIN: 240640003609
Legal address: 010000, Republic of Kazakhstan, Astana city, Almaty district, Temirbek Zhurgenov street, house 18/2, office 19
Email: hello@bothelp.io
Appendix No. 1 to the User Agreement
This Data Processing Assignment (hereinafter referred to as the Assignment) forms an integral part of the User Agreement (hereinafter referred to as the Agreement) and applies to the use of the functionalities of the Service https://bothelp.io/ (hereinafter referred to as the Service).
The Assignment becomes effective upon the start of the Service usage and applies to all modes of Service usage, including the free trial period.
If you do not agree with the terms of the Assignment, you may not use the Service.
The Assignment is considered accepted upon acceptance of the Agreement.
For the purposes of this Assignment, the following terms shall have the meanings defined below:
Operator – the User or a person authorized and acting on their behalf, who organizes and carries out the processing of personal data and determines the purposes and scope of processing, as well as the actions (operations) performed with personal data.
Processor – BHKZ LLP.
Personal Data – any information relating to an identified or identifiable individual, posted by the Operator.
User Content – information posted by the User (Operator) within the Service, including chatbots, landing pages, and other interface elements, which may include personal data of the User and their customers. The User (Operator) is solely responsible for the lawful processing of such data.
1.1. The Operator instructs, and the Processor undertakes, to host User Content processed by the Operator using the Service’s functionalities in chatbots/landing pages.
1.2. Key Provisions:
1.2.1. Purposes of Personal Data Processing:
Use of the Service functionalities, hosting of User Content and chatbots/landing pages on the Processor’s servers.
1.2.2. Scope of Data Processing Actions:
Accumulation, storage, transmission (provision, access), destruction/deletion of Personal Data.
Processing is carried out through User Content placement on leased server capacities in data centers:
- For citizens of Kazakhstan, data placement and processing are performed exclusively within the Republic of Kazakhstan;
- For citizens of Russia, data placement and processing are performed exclusively within the Russian Federation;
- For citizens of other countries, processing complies with the applicable laws of the relevant jurisdiction.
1.2.3. Categories of Personal Data:
Determined by the Operator when using the Service and not controlled by the Processor. The scope of processed Personal Data is defined by applicable laws such as the Personal Data Law of Kazakhstan, Federal Law No. 152-FZ of Russia, GDPR, CCPA, and other applicable regulations.
1.2.4. Applicability of the Assignment:
Usage of the Service functionalities.
1.2.5. Term of the Assignment:
Throughout the entire period of Service use by the Operator, including free trial and account blocking periods.
2.1. The Operator represents and warrants that:
1) Personal Data is obtained lawfully;
2) They have legal grounds to process and transfer Personal Data to the Processor;
3) They comply with Personal Data processing principles and rules under Kazakhstan’s legislation.
2.2. The Operator ensures that any individual processing Personal Data using the Service acts on behalf of the Operator and according to their instructions.
2.3. The Operator’s representations and warranties remain valid throughout Personal Data processing under this Assignment.
2.4. The Operator acknowledges the processing of Personal Data through the Service functionalities.
3.1. The Processor shall comply with the purpose and limitations of Personal Data processing specified in the Assignment.
3.2. The Processor shall maintain confidentiality and security of Personal Data.
3.3. The Processor shall cooperate in good faith with the Operator and reasonably assist in handling inquiries and claims related to the Assignment. Notification shall be sent within 3 working days via the Operator’s personal account and registered email.
3.4. The Processor is liable for breaches of confidentiality by its employees with access to Personal Data within the documented actual damages, not exceeding the cost of the Operator’s monthly subscription and additional services. For free usage, the Processor assumes no liability.
4.1. The Operator is liable to Personal Data subjects for the Processor’s actions under the Assignment.
4.2. The Operator has the right to request confirmation of compliance with the Assignment once per year.
4.3. The Operator is responsible for the security of their Service access credentials.
4.4. The Operator is responsible for all actions performed under their account.
4.5. The Operator is responsible for responding to Personal Data subject inquiries and third-party claims regarding their use of the Service.
4.6. The Operator shall review and handle data subjects’ rights requests, even when the Service functionalities are involved.
4.7. The Operator must provide the Processor with proof of legal grounds for Personal Data processing within 5 calendar days upon request.
4.8. If third-party claims arise against the Processor related to the Assignment, the Operator must resolve them independently and compensate the Processor for any damages and legal costs incurred.
4.9. In case of court orders against the Processor, the Operator must fully reimburse the Processor for legal and damage costs.
4.10. The Operator assumes the risk of Service unavailability due to Personal Data removal by the Processor under the Assignment.
5.1. The Operator must set data protection measures according to applicable laws.
5.2. The Processor ensures confidentiality and security through automation tools, as detailed in the Privacy Policy.
6.1. The Processor must notify the Operator within 24 hours of any data breach and take mitigation actions.
6.2. The Processor provides necessary assistance for the Operator’s legal compliance and minimizing negative effects.
6.3. Notification does not constitute the Processor’s admission of fault or liability.
6.4. The Operator must also implement and maintain security measures to prevent breaches and must notify the Processor within 48 hours of any breach attributable to the Operator.
7.1. The Assignment is governed by the laws of the Republic of Kazakhstan.
7.2. Disputes under the Assignment shall be resolved through negotiations.
7.3. In case of conflicts between the Assignment and other Service terms regarding Personal Data, the Assignment prevails.
7.4. The Processor reserves the right to amend the Assignment unilaterally by posting updates at https://bothelp.io/. Continued Service use constitutes acceptance of the updated terms.
